FAQ

  • How long does it take to receive test results?

Depending on the test performed, certain tests can take several days or weeks to be performed. However, upon completion the tests results... are sent to your provider.

  • Do you need to make an appointment?

In order to provide the best service possible to all of our clients, we recommend making an appointment. We do welcome same-day appointments.

  • How do I get a refill on my prescription?

For those moments you tend to forget or can not  make it to your office visit to get a refill , we require at least 72 hours notice. you can call during our office hours and leave a message for your doctor. Physicians must have the benefit of reviewing your medical record before prescribing any additional medications. Please allow 7 days to refill narcotics. Certain prescriptions must be picked up and signed for during regular office hours.

  • What should I do if the office is closed?

We provide our patients with 24 hour / 7 day coverage. There is always a physician on-call who can be reached through our main clinic numbers. If you feel your condition is truly a critical emergency, please call 911. After office hours and on weekends, our telephone is answered by our answering service, Press #5 and promptly a  physician on call for emergencies will answer.

  • Why do I need a referral from my primary care physician to see a specialist and how do I get one?

If you are insured by an HMO or in some cases a PPO,  your health plan will probably require a referral for a specialist care. Your primary care physician is your central contact for all medical concerns as this allows for continuity of care for members and allows a central location for medical records. Referrals are typically processed within 2 Days (If our Office is notified with time), except in urgent situations, and you will be notified imidiatly when the referral has been processed.